FAQ

COVID-19 CONCERNS

The situation changes daily, but here is what we know now:

- We are experiencing a 2-3 day delay in shipping.

- Safe handling of all packages is our highest priority. Our warehouse team is following all CDC guidelines.

- To ensure safe conditions for our warehouse team, we have disabled expedited shipping for the time being.  All packages will continue to ship within 1-2 business days.  Please reach out if something is urgent.

- For more information on COVID-19, provided by the CDC. 

The situation is changing daily and we will do everything in our power to keep you as up to date as possible.

Stay well, and stay connected.  We're in this together.

Xoxo, Team Grayson

COVID-19 CONCERNS

The situation changes daily, but here is what we know now:

- We are experiencing a 2-3 day delay in shipping.

- Safe handling of all packages is our highest priority. Our warehouse team is following all CDC guidelines.

- To ensure safe conditions for our warehouse team, we have disabled expedited shipping for the time being.  All packages will continue to ship within 1-2 business days.  Please reach out if something is urgent.

- For more information on COVID-19, provided by the CDC. 

The situation is changing daily and we will do everything in our power to keep you as up to date as possible.

Stay well, and stay connected.  We're in this together.

Xoxo, Team Grayson

ORDERING & DELIVERY

How long will my order take to ship?

Safety for our teams is the utmost importance to us, therefore, we are experiencing a 2-3 business day delay in shipping. Thank you for your understanding during this time.

My tracking number isn't working!

Stay tuned – UPS can take up to 24 hours to show tracking info. If you're still not seeing any details within 24 hours of receiving your shipping notification, reach out to us at sayhello@grayson.com. We'll get your package back on track.

Can I cancel or edit my order after I've placed it?

To make sure your ridiculously perfect shirt ships ASAP, we start processing your order right away. Due to the quick turnaround, we're unable to make order adjustments – It's a race to make the UPS truck! Of course, we'll always do our best to help – email us at sayhello@grayson.com if there is something urgent we can help with.

Do you ship internationally?

At the moment, we only ship within the United States.

Can I combine promo codes?

Promo codes cannot be combined together.

RETURNS INFORMATION

How do I make a return?

You may return your order up to 30 days from the original ship date. We accept returns that are unworn in new condition with original tags attached. To make the return process as effortless as possible, you can visit us at https://returns.grayson.com to create a pre-paid USPS return label with your order information included. The cost of return shipping, $8, will be deducted from your refund.

NOTE: All sale items are FINAL SALE and can not be returned or exchanged.

INTERNATIONAL If you're outside of the US, please ship your Grayson's back to the address below using your preferred shipping service.

Grayson Returns

6485 Oak Canyon

Irvine, CA 92618

How do I make an exchange?

You may exchange an item up to 30 days from the original ship date. To start an exchange please click on the following link: https://returns.grayson.com/

Please note:

- Your new power item will ship out after you have put your exchange item(s) in the mail.

- When returning an exchange item, it can take up to 60 days to refund your original purchase.

How long until I get my refund?

It can take up to 20 business days to process your return and refund. Once your refund has been completed, we'll update you via email.

Can I return without my original packaging?

You can use any packaging you like! If you tossed out your order information with your original box, you can find your order number in your confirmation email, then start your return.

Can I return or exchange Final Sale items?

Final Sale items are nonreturnable and not able to be exchanged.

PRODUCT KNOWLEDGE

Where can I find your size guide?

During the process of creating the ridiculously perfect shirt, Audrey discovered that 70% of women identify with a different size than their measurements suggest. To eliminate the confusion caused by universal sizing, she created a judgment-free sizing system. You can find both a size guide and size chart under the size selection menu on every page.

How do I wash my Grayson?

Washing your shirts should be the easiest part of your day. Machine wash cold. Tumble dry on low. No bleach. That's all.

Where can I find Grayson in stores?

You can stock up on your favorite power shirts at the Anthropologie and Nordstroms below.

Nordstrom

University Town Center, CA

Walnut Creek, CA

Valley Fair, CA

Roseville Galleria, CA

Park Meadows, CO

Cherry Creek. CO

Oakbrook, IL

Old Orchard, IL

Mall of America, MN

Washington Square, OR

Tysons Corner, VA

Downtown Seattle, WA

Bellevue, WA

Alderwood, WA

Anthropologie

Westport , CT

Palo Alto, CA

Walnut Creek, CA

King of Prussia, PA

Newport Beach, CA

Brewery Blocks, OR

Georgetown, DC

Devon Yard, PA

Century City, CA

Bethesda, MD

What makes Grayson shirts so special?

The beautiful construction, signature details (a cape-like pleat on the back, portrait collar and impeccably draped hem), ridiculously flattering fit, and ultra-premium fabric that gets even better over time.

ACCOUNT & LEGAL INFO

SUPER SQUAD PROGRAM

About the program

Just by signing up for Super Squad Loyalty program, Grayson customers can earn more points for different actions, and turn those points into exclusive rewards towards purchases! Rewards are presented in the form of a discount code for shopping on grayson.com.

Ways to earn

Become a member of the Super Squad

Follow on Instagram

Write a review of our products

Have a birthday

Shop on Grayson.com

Refer a friend

Membership

Membership of the Super Squad Loyalty Program is only open to individuals with a valid email address.

At any time, Members can only have one membership to the Super Squad Loyalty Program. 

Grayson reserves the right to refuse or terminate membership of the Super Squad Loyalty Program without prior notice or reason, and in its absolute discretion. 

Membership is not transferable to another member.

A Member can at any time terminate their membership by providing written notice to Grayson.

Earning Rewards

Super Squad Loyalty Program sign up: Customers will receive a 150 points  when they register for the Super Squad account. Your login and password for signing up is the same as your Shopify account. If you already have a Shopify account,  your sign up points won’t automatically load. To receive these points please contact: sayhello@grayson.com

Follow on Instagram:  Just click the button within the Super Squad panel and follow us on Instagram. Members will receive 50 points. If you are having trouble please contact: sayhello@grayson.com

Celebrate a birthday:  Just fill in your birthdate and you will automatically receive 100 points to your account on that date. You cannot receive more than 1 birthday Reward in a 365 day period.

Refer a Friend: This is very easy.  Just select a way to refer a friend (Facebook, Email or Twitter). Personalize your message and send.  Your friend(s) will get $30 of their first purchase and once your friend makes a purchase you will receive $30 off towards your next purchase.

To see your points/reward balance just sign into your account and view “Next Reward”.

To see the rewards you used, sign in to your account and view “Your Rewards”.

Grayson will notify the Member via email of their Rewards.

Grayson  reserves the right to withdraw, cancel or vary the Rewards without notice and at any time.

Rewards are generally expressed in monetary form or in points form- for example, a $30 Reward or 30 points.  However, in no way do Rewards represent legal tender.

Rewards cannot be sold, transferred or assigned to another member and are not redeemable for cash.Rewards points will not be retroactively allocated to any member for past purchases.

Rewards can only be redeemed on grayson.com

Rewards expire 1 year (365 days) from the date awarded. After this date, all unredeemed points will expire on a rolling basis for customers who have not engaged in points activity for 1 year (365 days) or more.

Refunds: If a customer wishes to refund a purchase that has previously earned a Reward, Grayson will process the return and forfeit any Super Squad points that were earned on the initial transaction purchase.

Exchanges: If a customer wishes to exchange a purchase that has previously earned a Reward, and the exchange is for a product of lesser value then the initial purchase the customer must exchange for the total purchase value. If the exchange is for a lesser value, Grayson will process a full return first and any Rewards earned on the initial transaction purchase will be forfeited. If a subsequent exchange purchase warrants a Rewards based on the transaction size then the customer will earn Rewards on the subsequent purchase in accordance with these Terms and Conditions.

Spending Rewards

Points(s) will be loaded into a Members account after an online order, or action (followed us on Instagram, reviewed a product, sign up for super squad program, celebrated a birthday)  has been completed. 

Rewards cannot be used with any other Grayson promotion. 

Multiple codes are not allowed.

Each promotional code is single use and can only be used for one purchase.

Promotional codes cannot be combined or ‘stacked’ against a single purchase at this time.

Customers can see current points and rewards on the Super Squad panel.

Points are calculated as dollars spent by customers after all discounts and refunds have been taken into account. NOTE:  Excludes online shipping fees and gift card purchases.

WANT TO KNOW MORE?

Why the name Grayson?

Inspired by today’s generation of women who are out there conquering the world, in ways big and small, Audrey named the company for her absolutely fearless three-year-old daughter, Grayson.

What does the Ladybug in your logo mean?

Inspired by the cape detail on The Hero button-up shirt, our ladybug logo is a symbol of good luck to come – Every Grayson button placket is adorned with our ladybug for a little extra luck (just in case).

I heard there's a dollhouse...

You heard right. As a mom herself, Audrey was determined to support women at the intersection of a career and motherhood by providing a space for children. Grayson house is a 12-foot and 2-story dollhouse in the Grayson showroom, complete with a fireplace, library, nap room and Atelier work table.