FAQ

COVID-19 CONCERNS

The situation changes daily, but here is what we know now:

- UPS continues to delivery as normal during this uncertain time.

- Safe handling of all packages is our highest priority. Our warehouse team is following all CDC guidelines.

- To ensure safe conditions for our warehouse team, we have disabled expedited shipping for the time being.  All packages will continue to ship within 1-2 business days.  Please reach out if something is urgent.

- The virus is not known to live for prolonged periods of time on surfaces, especially given the time in transit.

- For more information on COVID-19, provided by the CDC. 

The situation is changing daily and we will do everything in our power to keep you as up to date as possible.

Stay well, and stay connected.  We're in this together.

Xoxo, Team Grayson

COVID-19 CONCERNS

The situation changes daily, but here is what we know now:

- UPS continues to delivery as normal during this uncertain time.

- Safe handling of all packages is our highest priority. Our warehouse team is following all CDC guidelines.

- To ensure safe conditions for our warehouse team, we have disabled expedited shipping for the time being.  All packages will continue to ship within 1-2 business days.  Please reach out if something is urgent.

- The virus is not known to live for prolonged periods of time on surfaces, especially given the time in transit.

- For more information on COVID-19, provided by the CDC. 

The situation is changing daily and we will do everything in our power to keep you as up to date as possible.

Stay well, and stay connected.  We're in this together.

Xoxo, Team Grayson

ORDERING & DELIVERY

How long will my order take to ship?

In 1-2 business days, your new power shirt will be on the way. Keep an eye out – you'll receive a confirmation email as soon as it ships.

My tracking number isn't working!

Stay tuned – UPS can take up to 24 hours to show tracking info. If you're still not seeing any details within 24 hours of receiving your shipping notification, reach out to us at sayhello@grayson.com. We'll get your package back on track.

Can I cancel or edit my order after I've placed it?

To make sure your ridiculously perfect shirt ships ASAP, we start processing your order right away. Due to the quick turnaround, we're unable to make order adjustments – It's a race to make the UPS truck! Of course, we'll always do our best to help – email us at sayhello@grayson.com if there is something urgent we can help with.

Do you ship internationally?

At the moment, we only ship within the United States.

Can I combine promo codes?

Promo codes cannot be combined together.

RETURNS INFORMATION

How do I make a return?

We work tirelessly creating one ridiculously perfect button-up shirt called The Hero. If it isn't quite what you were looking for, you have 30 days to return from original ship date. We accept returns that are unworn in new condition with original tags attached. To make the return process as effortless as possible, you can visit us at https://returns.grayson.com to create a pre-paid USPS return label with your order information included. The cost of return shipping, $8, will be deducted from your refund.

INTERNATIONAL If you're outside of the US, please ship your Grayson's back to the address below using your preferred shipping service.

Grayson Returns

6485 Oak Canyon

Irvine, CA 92618

Can I make an exchange?

The easiest thing to do is return what you don't love and place a new order for what you think you'll love more. Please reach out to sayhello@grayson.com with your order number for some extra help.

How long until I get my refund?

It can take up to 15 days to process your return and send your refund. Once your refund is sent, we'll update you via email.

Can I return without my original packaging?

You can use any packaging you like! If you tossed out your order information with your original box, you can find your order number in your confirmation email, then start your return.

PRODUCT KNOWLEDGE

Where can I find your size guide?

During the process of creating the ridiculously perfect shirt, Audrey discovered that 70% of women identify with a different size than their measurements suggest. To eliminate the confusion caused by universal sizing, she created a judgment-free sizing system. You can find both a size guide and size chart under the size selection menu on every page.

How do I wash my Grayson?

Washing your shirts should be the easiest part of your day. Machine wash cold. Tumble dry on low. No bleach. That's all.

Where can I find Grayson in stores?

You can stock up on your favorite power shirts at the Anthropologie and Nordstroms below.

Nordstrom

University Town Center, CA

Walnut Creek, CA

Valley Fair, CA

Roseville Galleria, CA

Park Meadows, CO

Cherry Creek. CO

Oakbrook, IL

Old Orchard, IL

Mall of America, MN

Washington Square, OR

Tysons Corner, VA

Downtown Seattle, WA

Bellevue, WA

Alderwood, WA

Anthropologie

Westport , CT

Palo Alto, CA

Walnut Creek, CA

King of Prussia, PA

Newport Beach, CA

Brewery Blocks, OR

Georgetown, DC

Devon Yard, PA

Century City, CA

Bethesda, MD

What makes Grayson shirts so special?

The beautiful construction, signature details (a cape-like pleat on the back, portrait collar and impeccably draped hem), ridiculously flattering fit, and ultra-premium fabric that gets even better over time.

Why is there only one silhouette? When is the next product launching?

After working with 30 different fit models and endless iterations to perfect the design, we created one ridiculously perfect button-up shirt called The Hero. Every detail is intentionally designed to flatter women’s bodies and make them feel strong and feminine. Join us by signing up to our email list to stay in the know about future releases.

ACCOUNT & LEGAL INFO

REFERRAL PROGRAM

How does the program work?

The program is very easy! Give your everyday hero(s) $30 off their first order, and you'll get $20 off your next order when they purchase.

Note:

-Anyone can nominate an everyday hero(s) even if they’re a current customer.

-Hero(s) must be new customer and can use the referral code for their first purchase.

-Codes cannot be combined with any other Grayson promotions.

-Multiple codes are not allowed. Each promotional code is single use and can only be used for one purchase.

-Promotional codes cannot be combined or ‘stacked’ against a single purchase at this time.

WANT TO KNOW MORE?

Why the name Grayson?

Inspired by today’s generation of women who are out there conquering the world, in ways big and small, Audrey named the company for her absolutely fearless three-year-old daughter, Grayson.

What does the Ladybug in your logo mean?

Inspired by the cape detail on The Hero button-up shirt, our ladybug logo is a symbol of good luck to come – Every Grayson button placket is adorned with our ladybug for a little extra luck (just in case).

I heard there's a dollhouse...

You heard right. As a mom herself, Audrey was determined to support women at the intersection of a career and motherhood by providing a space for children. Grayson house is a 12-foot and 2-story dollhouse in the Grayson showroom, complete with a fireplace, library, nap room and Atelier work table.